Now reproduce the problem so that a crash dump is generated! HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps On the machine which have the problem, start by activating the creation of crash dump files to get the information you need by setting the following registry values: Report ID: cf2ee514-f280-4942-8225-4c7fb440f27b InvestigationĪs the problem above does not really tell us anything useful we need to obtain more information on the problem. In the Application log in Event Viewer the following event was logged:įaulting application name: Explorer.EXE, version 3.479, time stamp 0x58258a90įaulting module name: ntdll.dll, version 3.479, time stamp 0x5825887fįaulting application start time: 0x01d290d349d6a062įaulting application path: C:\WINDOWS\Explorer.EXEįaulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Every time the user tried to open Windows File Explorer, it crashed, restarting the entire EXPLORER.EXE process.
ProblemĪ user experienced a problem after upgrading Windows 10 version 1511 to 1607. This guide can be used as inspiration for troubleshooting similar problems or for use with any application or process that crashes. This is a schoolbook example of how to solve an annoying EXPLORER.EXE crash problem in just minutes.
